If you've purchased through COSTCO...
Some helpful hints for queries related to Grills purchased from COSTCO:
Warranty queries - Louisiana Grills UK is not affiliated with Costco and we therefore cannot offer any support or parts under warranty for grills purchased through their stores. Please contact Costco or Louisiana Grills in the US (you'll find their contact details in their website footer) to help with your query.
Missing parts - As stated above, we cannot supply any parts free of charge for any products purchased through Costco. We may be able to supply additional parts, but at a cost to the customer.
Ceramic Grills queries - We currently do not stock any spares relating to the LG Ceramic series. Please visit Louisiana Grills US where you'll find the necessary contact details in the website footer.